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Known Issues With iPass

Windows 95, 98, ME, NT, 2000, and XP
The following issues are known for iPassConnect 2.4 for Win:

If iPassConnect v2.4 is installed on Microsoft Windows NT in either Spanish or Brazilian Portuguese, the area code text goes beyond the label boundary in the Search by Location tab.
If you are using iOQ in conjunction with iPassConnect, under certain circumstances v2.4 does not send the name of the DLL for broadband connections. The field will be left blank in the End User Assistance Report.
If you are using iOQ in conjunction with iPassConnect, under certain circumstances v2.4 will report an “ERROR code 50” for successful broadband connections. This error code may be ignored if the connection is successful.

Mac OS 10.1.5 or higher
The following issues are known for iPassConnect 2.3 for Mac OS X:

Modem:

If you are using a Zoom USB external modem, you will not be able to see or select the hard drive during the installation process.
Redial and Dial Another buttons are not currently enabled.
When connecting using a modem, if no answer is received, the program returns an error message: "A modem error occurred. Please verify your settings and try again.” The user should see a message that there was no answer.

General:

The following message may be presented repeatedly when attempting to connect via dialup "An unknown error occurred while attempting to connect. Check your connections and user settings and try again." To resolve this issue, create a new location in Network preferences that enables the internal modem only, both Ethernet and Airport (if installed) should be disabled. Then drag this location to the top of the port configuration list. Select this location before launching the iPassConnect application.
It is very important that redial attempts in the iPC for Mac client are never set to zero (0). The redial attempts should always be at least one (1) or greater. This insures that the application is able to configure the modem correctly.
A message saying “Connection Successful” displays in sqmhistory and dialhistory, even if the line was busy or there was no answer. . You may safely ignore this message.
Only the admin account who installed the application, and the root account, can be used to uninstall the application.
If you drag the iPassConnect icon to the Trash, upon trying to reinstall, the installer will report "0 bytes of disk space" required. This is incorrect (see system requirements above). You may safely ignore this message.
The connection dialog does not have a Details button. As a workaround, enable Show modem status in menu bar in the Network Preferences / Modem tab. During the connection, select the phone icon. In the menu select "Open internet connect..." to see details of the connection.
The Smart Redial feature uses functions in a slightly different way than it does in the MS Windows client. If the user selects any access point other than the first and receives a busy signal, the client will go to the first number and begin the Smart Redial process.
If the client times out in attempting to connect, no error will be reported to the user. The user should increase the “seconds to redial” in their Preferences .
For all connection methods (Dial- Up, Wi- Fi, etc.) there is a five second pause after clicking the Connect button and the beginning of the actual connection process. This pause is intentional and allows the various configuration commands to be received by the hardware components and to take effect.
If you move the iPassConnect application out of the Applications Folder to any other folder, you will not be able to uninstall or move the application to trash. Rather than moving the application, users should create an alias (cmd_l) on the desktop or other desired location. This is restriction is common to most applications installed on Mac OS X. In the event you do move the application out of the Applications Folder, you will need to log-in as root and move the application back into the applications folder or move it to trash.
After a force-quit ( Cmd+Option+Esc) while connected, the next time you attempt to connect, you will see this alert: "An unknown error occurred while attempting to connect. Check your connections and user settings and try again." The user will then be returned to the main Dialer window. To correct the condition the user should simply quit the application, and re-launch the software.
Prior to connecting the first time via dial-up and possibly after rebooting, it is possible for users to see a "disconnecting" message, immediately followed by the application connecting correctly. This behavior is part of the modem configuration process and is an expected behavior.
If you are using iOQ in conjunction with iPassConnect, users of iPassConnect for Mac will have a blank value in their iPassConnect version. The OS version will be reported accurately.

Microsoft Pocket PC 2002 OS The following issues are known for iPassConnect 2.0 for PocketPC 2002:

This install will not upgrade the previous client. If you have an earlier version of iPassConnect for PocketPC, it is important to first remove this earlier client, from both your PC and the PDA prior to installing this client.
Both configuration and Phonebook updates are applied to the iPC for PPC2002 client when the user connects through the Internet. However, software updates are not applied through the Internet. All software updates must be installed through the ActiveSync process between the PC and the PDA. When software is installed on a PPC2002 device, a copy of the software is cached on the PC. In the event that the PDA’s memory is cleared (for example, due to loss of power), the software is reinstalled on the next ActiveSync between the PC and the PDA. For this reason, the PC must always have the most current version of the software. When changes are made to the iPC for PPC2002 client, they will be distributed as complete installation packages.
This client may not install correctly if you have two or more external storage devices installed in your PDA (CF, SD, MMC, etc.). When installing the client on your device, make sure that there is not more than one external storage device installed.
After connecting, the iPassConnect client interface will remain visible on the PDA screen. You will not have access to your Today window while iPassConnect remains connected.
The World Phonebook for the PDA, while only including two access points per major metropolitan area, is the largest available Phonebook for the PDA client at 900KB. If this Phonebook is used, load time for the iPC for PPC2002 client can be up to 20 seconds.
If you choose to uninstall the iPassConnect 2.0 for PocketPC client, it is important to remove the client from both your PC and the PDA. While the PDA is docked, on PC’s Windows Start Menu, click Start > Settings > Control Panel > Add Remove Programs to uninstall from your PC.
When iPass creates your company profile for the PDA client, iPass can pre-fill the domain value with the correct domain. Alternatively, you can request iPass to make the domain field editable so that your users can key in the value. Please note that if the domain field is editable, the field will only allow you to key in 11 characters. If your domain value is more than 11 characters then iPass will need to pre-fill the value.
If the credentials are blank when you create a bookmark in the iPC for PocketPC client, when you select the bookmark the iPC client immediately attempts to connect with the blank credentials. You will receive a connection error message as a result. When creating bookmarks, always insure that the user credentials are set.