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Am I actually getting this service through iPass?
What is the iPass global network?
Where can I find local access points?
What do I need to use the roaming service?
How do I find the correct number when I'm ready to dial in?
How much does it cost to roam and how will I get billed?
Can I purchase the roaming service directly from iPass?
How does iPass ensure good service availability and reliability?
What client platforms are supported?
How do I get technical support when I'm traveling?
Do I need special power plugs or phone jacks when I travel?
Can I use the roaming service for secure access to my corporate network?
Am I actually getting this service through iPass?
No, iPass does not provide service directly to end customers. We
have partnered with iPass to bring this service to you. If you want
to sign up for Internet roaming, have specific questions, or require
technical support, please contact us.
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What is the iPass global network?
The iPass global network provides easy dial-up access to the Internet
from more than 3,000 points of presence (POPs) in 150 countries
around the world. iPass enables this service by using the networks
of top-tier network access providers throughout the world, and through
a unique third-party Internet clearinghouse and settlement system.
With one service, individual and corporate users can access email,
the web and corporate data from anywhere in the world with a local
telephone call, gaining significant cost savings over solutions
requiring internal modem banks and long-distance or toll-free connection
charges.
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Where can I find local access points?
Our Global Access Points web page
provides more information about where you can use the global Internet
roaming service. These locations continue to expand as iPass forms
new partnerships with network providers throughout the world. Many
of these locations have multiple access points.
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What do I need to use the roaming service?
All you need is the iPass client
software, which has a point-and-click interface and a listing
of all iPass access numbers. It includes all the scripts and properties
associated with these numbers so you do not have to re-configure
your dialer.
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How do I find the correct number when I'm ready
to dial in?
We provide client software for you to install on your laptop. You
can get this from our Software Download
web page. The iPass client software provides a simple point-and-click
interface that allows you to select the country and city where you
are. You will then get a list of the available local access points.
Just click on the number of your choice and you will be connected
in seconds.
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How much does it cost to roam and how will I
get billed?
Pricing details are available on our Cost
of Roaming page.
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Can I purchase the roaming service directly
from iPass?
No, iPass does not sell its services directly to individuals. iPass
partners with the leading ISPs throughout the world to brings its
roaming service to individuals and businesses. These ISPs provide
customers specialized care and technical support.
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How does iPass ensure good service availability
and reliability?
In every location where it provides access, iPass works with the
leading carriers and service providers to ensure a high-quality
and high-performance service. In many locations, access is available
from multiple top-tier providers, giving customers redundancy during
heavy traffic hours and in the event that a single provider suffers
a network failure or temporary service outage. Lastly, iPass constantly
tests and monitors performance of its overall network, allowing
early detection and remedy of potential service problems.
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What client platforms are supported?
There are easy-to-use clients that support Windows 95, Windows 98,
Windows NT and Mac OS platforms. Other platforms will be available
in the future. There is currently no support for Windows CE, Palm
Pilot or Psion handheld devices, but more information for these
platforms is available in our Unsupported
Workarounds overview.
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How do I get technical support when I'm traveling?
See our Technical Support page
for who to contact about support questions and for troubleshooting
tips that solve the problems experienced by most roaming users.
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Do I need special power plugs or phone jacks
when I travel?
The answer to this depends upon where you go, but in many countries
you will require different power cords, plugs and phone jacks. If
you are interested in more information about connection hardware,
or other helpful resources for business travelers, here are a few
sites that provide information and advice about connecting when
traveling around the world.
- Laptop
Travel - products to help you connect with your laptop from
around the world
- Roadnews
- a resource and mailing list for international travelers with
laptops.
- The
Road Warrior's Little Black Book - helpful travel information
for when you are on the road.
- Symantec
- file transfer and synchronization products such as pcANYWHERE
and pcTELECOMMUTE
- Traveling Software - file transfer and synchronization products such
as LapLink
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Can I use the roaming service for secure access
to my corporate network?
Yes, when you use the roaming service in conjunction with a virtual
private network (VPN) solution, you can gain secure access to your
corporate network. iPass is interoperable with all industry leading
VPN, firewall and token card solutions.
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